Martechcubejohn03 Feb, 2023News
HR operations has, historically, been an afterthought for most organizations in regards to technology. They had the use of existing ERP programs, or emerging HCM platforms to track the humans at work. We saw Talent Management programs pop into the industry in the 2000s helping organizations track individuals progress towards their goals. But all of those programs and platforms were based on what the organization wanted and needed from the individual, but never addressed what the employee needed from the organization. ML and AI are common tools utilized by organizations to optimize internal processes such as their supply chain, operations, product offering and marketing efforts. We’re using the same optimization and technology, but turning its focus to listening effectively to humans.
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