An insight into the use of AI power chatbot for improved customer experience and satisfaction

Sinch Chatlayer26 May, 2023Business

Prior to going for AI chatbot integration on their website, ecommerce business owners must understand the difference between traditional chatbots and AI-powered chatbots properly. Chatbots that run without AI or Artificial Intelligence technology are known as rule-based chatbots. Such bots provide a set of questions to website visitors, and provide answers based on the selected questions. On the other hand, AI charbots are able to deliver customer support much like a human agent.