Novelvox

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About Novelvox

NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, and Amazon Connect contact centers through advanced CX solutions ensuring the utmost level of customer satisfaction. The company offers seamlessly integrated and AI-powered solutions to upheave agent and customer experience. With over 300 deployments worldwide, the company provides unmatched and tailored support by modernizing customer service operations with its unified agent desktops, omnichannel solutions, AI-powered bots, wallboards, and much more.

Amazon Connect Agent Desktop - NovelVox

Novelvox13 Jun, 2023Technology

Each business has unique tasks, processes, and priorities. Agent Desktops can boost productivity and deliver customized services to induce customer confidence. Integrate your Amazon Connect Agent Desktop seamlessly with your existing third-party applications and get a complete view of all your information. Enhance your agent productivity with Amazon Connect Agent Desktop.

CTI Data Connector for Salesforce - NovelVox

Novelvox18 Nov, 2021Computer & Internet

NovelVox offers CTI Data Connector for Salesforce that empowers agents to deliver exceptional customer service. Agents will have access to all customer information through a unified integrated view and won't need to switch screens to get relevant details.

Call Center Agent Dashboard - NovelVox

Novelvox18 Nov, 2021Technology

Using a Call Center Agent Dashboard, managers and teams can monitor and optimize performance by displaying metrics and KPIs. Using call center data lets you explore every aspect of call center performance, share insights with your team, and improve performance cooperatively.

NovelVox introduces Mitel Agent Desktop and Wallboard for an Experiential CX

Novelvox16 Jun, 2021Technology

Customer Experience (CX) is undergoing numerous transformations as customer's expectation from the brand are evolving. Today, 80% of customers prefer brands that offer personalized experiences, whereas over 60% hate to be on hold for a long time. Both the percentages illustrate what customers look forward to from businesses. Analyzing the customers' behavior, NovelVox, the pioneer in contact center solutions, launched Mitel Agent Desktop and Wallboard to meet the expectations.

Unified Call Center Software Integration Solutions - NovelVox

Novelvox15 Jun, 2021Technology

NovelVox is a global software company that has been developing flexible and optimized Agent Desktop and Wallboards for Cisco, Avaya, Genesys, and Five9 Contact Center. Since 2008, we have been creating exceptional customer experience by offering an extensive library of Cisco Finesse integrations. With 98.7% customer retention, the company continues to deliver innovative solutions.